Shipping policy

Our Canadian orders ship with Canada Post Expedited Parcel with a tracking number.

Quebec Rates
Flat $13 (orders under 2kg)
Heavy/Bulky $18 (orders over 2kg or bulky items)

Canada Rates
Flat $15 (orders under 2kg)
Heavy/Bulky $23 (order over 2kg or bulky items)

For US shipping, you have few options:

Small Packet Air (no tracking)
$12 (orders under 1kg) Estimated delivery in 5 to 8 business days.
Tracked Packet
$22 (orders up to 2kg) Estimated delivery in 4 to 7 business days
Tracked Packet (Heavy/Bulky)
$35 (orders between 2kg and 6kg) Estimated delivery in 4 to 7 business days.

Shipping to the EU and the rest of the world:

International Parcel - Surface (NO TRACKING NUMBER)
$35 (orders under 2kg) Estimated delivery 4 to 12 weeks.

As we are located in Montreal, QC,  there is the option to pick up your order in person for Quebec residents. If you selection the "Montreal Pick Up" shipping option, the easiest pick up option is to come by the shop, 2065 rue Parthenais, Studio 274A (buzzer #557) Montreal, QC on Friday or Saturday between noon and 5pm. For other arrangements please leave a note while checking out or send us an email.

Craft de Ville will make every effort to ship as quickly as possible after the order has been placed. Most orders are shipped out on the Friday after the order is placed. Craft de Ville is not responsible for delays due to shipping company issues or errors. For any items returned for a refund, return shipping must be paid by the customer and the cost of the original shipping will not be refunded. In the case of a broken or defective item, the customer must pay for return shipping of the product but a new product will be shipped at Craft de Ville's expense or a refund of the purchase price plus original shipping will be issued.