As we are located in Montreal, QC, there is the option to pick up your order in person for Quebec residents. If you selection the "Montreal Pick Up" shipping option, the easiest pick up option is to come by the shop, 2065 rue Parthenais, Studio 274A (buzzer #557) Montreal, QC on Friday or Saturday between noon and 5pm. For other arrangements please leave a note while checking out or send us an email.
Craft de Ville will make every effort to ship as quickly as possible after the order has been placed. Most orders are shipped out on the Friday after the order is placed. Craft de Ville is not responsible for delays due to shipping company issues or errors. For any items returned for a refund, return shipping must be paid by the customer and the cost of the original shipping will not be refunded. In the case of a broken or defective item, the customer must pay for return shipping of the product but a new product will be shipped at Craft de Ville's expense or a refund of the purchase price plus original shipping will be issued.